1. Eligibility for refunds
To maintain our platform's integrity and ensure technical authority for all users, our refund policy is governed by the following criteria:
- The refund request must be submitted within 7 calendar days of the initial purchase or subscription renewal.
- Refunds are applicable to first-time subscription activations.
- Custom contracts may be subject to specific refund terms outlined in their respective SLAs.
2. Non-refundable items
Certain components of our command center services are ineligible for refunds due to the immediate computational resources utilized:
- One-time “audit deep-scan” credits once the analysis is initiated.
- Professional services or custom AEO strategy consulting sessions already delivered.
- Any usage-based overages accrued during the billing period.
3. Refund request process
We've streamlined our fix-engine approach even for cancellations. To initiate a refund, follow these steps:
Submit ticket
Navigate to Support or email billing@auditmii.com.
Verification
Our team verifies the 7-day eligibility window and account status.
Processing
Funds are returned to your original payment method within 5-10 business days.
4. Subscription cancellations
Users may cancel their recurring subscriptions at any time through the Settings panel. Upon cancellation, access to the AEO command center and visibility tracking will remain active until the end of the current billing cycle. No further charges will be applied.
5. Disputes & chargebacks
We encourage all users to contact our high-trust support team before initiating a formal chargeback with their financial institution. Most issues can be resolved through our standard fix-engine protocol much faster than through a bank dispute.